WhatsApp, phone, live chat and email — with AI agents that answer on each of them and write everything back to the CRM.
Everything you need to excel, built into one seamless experience
The channel most property buyers actually use outside North America. A connection per user seat, conversations filed against contacts and listings, an AI agent that qualifies, and campaigns with the safety limits that keep a number from being restricted.
Browser softphone, dedicated business numbers, recording, transcription and AI call summaries — so the least documented channel in most agencies becomes the best documented one.
Voice assistants that answer every call on your numbers, qualify the caller, book viewings into real availability and transfer to a human with the conversation already summarised.
A brandable widget on your property website with an AI agent that answers from your live inventory, captures attributed leads, and hands over to a shared team inbox.
Connected mailboxes with a shared team inbox, included in the plan, plus managed campaign sending as an add-on when you need deliverability at volume.
Every AI channel escalates on rules you set, with visible handover state, so a client is never stuck talking to a bot and two agents never answer the same message.
Turn your biggest challenges into competitive advantages
One client, four disconnected conversations
Every channel writes to the same contact timeline with shared permissions.
Nobody free to answer evenings and weekends
AI agents cover each channel and escalate only when a human is needed.
History trapped on agents' personal devices
The business keeps the record regardless of who had the conversation.
Paying for channels you never use
Channels are separate add-ons; switch on only what your team works in.
Property is a conversation business, and the conversations are scattered. A buyer WhatsApps one agent, calls the office, fills in a form on the website and replies to a campaign email — and in most agencies that produces four disconnected fragments across four systems, none of which knows the others exist. The communication suite exists to collapse that. Every channel writes to the same contact record, so the history is one timeline rather than four partial ones, and any agent picking up the relationship sees all of it. On top of each channel sits an AI agent that can answer when nobody is free, which in practice is most evenings and every weekend.
The suite covers four channels. WhatsApp is included in the Agency plan with a connection per user seat. The phone system, live chat, AI call agents and the WhatsApp AI agent are add-ons you switch on per channel, so an agency that lives on WhatsApp and never uses the phone pays for one and not the other. What they share is the CRM underneath: the same contact, the same permissions, the same history.
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